Automotive Technician
  Responsibilities:

• Perform a vehicle evaluation, using check sheet, upon every vehicle assigned to work on
• Perform work assignments in accordance with time schedules as assigned by the Service Advisor
• Utilize shop time keeping system for all operations of repair, including diagnostics
• Perform all maintenance and repair with speed and thoroughness
• Achieve and maintain a high level of efficiency
• Road test all repairs to ensure the vehicle was repaired correctly the first time
• Park and lock all vehicles in an orderly fashion in designated areas
• Document on the repair order estimate sheet, any additional repairs and/or any condition that may require special explanation to the customer
• Increase customer satisfaction by completing repairs correctly the first time
• Maintain a low rate of "comeback" repairs
• Provide complete, accurate and neatly written descriptions of diagnosis, repair and maintenance performed on the repair order estimate sheet for each assignment
• Achieve and maintain ASE certifications in nine areas of automotive repair
• Purchase and maintain tools necessary to perform assigned tasks
• Report tools, equipment and facilities in need of repair
• Attend and complete company hazard communication standard and worker right-to-know training
• Notify Parts Manager, Service Advisor or Manager if parts need to be ordered or delays are expected
• Maintain a good working relationship with all other personnel
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations

  Qualifications:

• High school diploma or equivalent
• Prefer three to five years of experience as a technician in the automotive industry
• Capable of achieving and maintaining ASE certification in the nine areas pertaining to automotive repair
• Possess and maintain a valid Florida license
• Able to speak, read and write fluent English
• Good verbal and written communication skills
• Able to read schematics
• Able to achieve and maintain a productivity rating of 90% and an efficiency rating of 125%
• Able to operate all company equipment needed to perform required tasks
• Able to lift 60 pounds
• Able to work long hours

Service Advisor
Responsibilities:

• Increase customer satisfaction by building customer relations
• Increase profitably by maximizing sales
• Perform walk-around on all customer vehicles noting damage, scratches, missing hubcaps, etc.
• Assigns original technician performing repairs on all comeback jobs
• Estimate costs and completion times
• Handle all customer service issues including: communications with customer regarding status of vehicle, scheduling, review of all repairs with the customer on delivery of the vehicle and customer complaints
• Complete all necessary paperwork and maintain service files
• Answer telephones and greet customers promptly and courteously
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Attend meetings as required by management

Qualifications:

• Experience as a Service Advisor in the automotive industry
• Accredited training in Service Advisor skills, customer satisfaction, and quality control
• High school diploma or equivalent
• Computer skills and ability to adapt to the company computer systems
• Able to keyboard 40wpm, operate photocopier, calculator and related business equipment
• Accurate and detailed organization skills
• Able to assume responsibility and work with minimal supervision
• Able to speak, read and write fluent English
• Basic understanding of the mechanical functions of an automobile
• Possess a valid Florida driver's license